TONJA KENTLE GILBERT

OBJECTIVETo attain a position within a cutting-edge company, in addition, positively impact the overall efficiency, while utilizing my hands-on experience, education, and ability to adapt quickly.

QUALIFICATIONSExtensive and progressive experience within a telecommunications company.  Particularly effective in reporting, testing, trouble shooting and working companies release management tool. Excellent interpersonal skills exemplified through being a strong team player.  Other skill sets are listed below:

MS WordMS EXCELNT

EXTRA! Office Client MS OutlookNetMeeting

Seagate Crystal ReportsMS Powerpoint

PMCP(Project Manager Certification Program)

WORK

EXPERIENCE

Sprint/Nextel,  Network OPS Tech II,  Sept 2006-Present

·               Manage multiple projects with little supervision.

·               Review migration plan information from planning organization.

·               Responsible for planning, provisioning, and project management of circuit migrations within the network.

à      Effectively coordinate project with both internal and external groups/resources for project completion.

·               Place orders with the appropriate Access Provider via Access Service Request (ASR) or established ordering process. 

à      Provision new install and disconnect orders in LEC GUI’s for both special and switched access narrowband circuits and broadband circuits and more complex access arrangements such as E911 and SS7.

à      Provision circuit with alternate access vendors.

à      Provision circuits with Vendors outside of GUI process.

·               Determine new process procedures for non-standard/new access arranging.

·               Perform database updates in internal Sprint facility management systems (FACTS, TBS, FMS, TIMS)

·               Maintain a working knowledge of Telco practices and procedures and current technology. (ASOG, Industry Standards etc.) 

·               Meet and monitor SLA agreements throughout migration processes to ensure project deliverable date is met.

·               Development and update of NRD MOPs and Job Aids.

·               Participate in process documentation efforts using quality tools such as PAM & TOA.

·               Communicate process changes within internal and external work groups.

·               Use problem solving and root cause analysis tools to initiate business process improvements

·               Performance of escalated migration activities during out of office hours.

·               Effectively communicate project scope and needs with both internal and external organizations.

·               Provide project status updates as requested.

·               Assist in and escalate network outage situations.

·               Shift workload based on flow of project priorities.

·               Manage cost saving projects for wireless department.  Work with LEC(Local Exchange Carriers) to ensure Sprint receives available discounts.

·               Train and SME for new and existing employees.

·               Meet 120 circuit count monthly.

Sprint/Nextel,  Service Provisioner Specialist,  July 2005-Present

·               Responsible for managing TRS tickets and routing them to appropriate area.

·               Train and SME for new and existing employees.

·               Utilize multiple network systems including FMS, RPM, SOA, NIDA, ICON, IRES or other web based applications, to provide the necessary design specification.

·               Other responsibilities are listed below under JM Neil Contractor.

JM Neil Contractor for Sprint,  Provisioner,  Oct 2004-July 2005

·               Managing customer, network, and wireline project migration requests.

·               Perform technical and administrative processing of Time Warner Cable customers wireline to Sprint network which are already active.

·               Utilize multiple network systems including FMS, RPM, SOA, NIDA, ICON, IRES or other web based applications, to provide the necessary design specification.

·               Met and exceeded key service levels (availability, response time, and installation commitments) as requested.

·               Solely responsible for the setup, amend, and revoke of Time Warner Cable customers in there choice of local services.

·               Provide telecommunications service to end user including everything necessary to setup the service.

USPS, Clerk and Mail Processor, Apr 2004 - Sept 2004

·               Responsible for sales of products/Distributing letters and parcels to over 500 local postal customers through post office boxes.

·               Responsible running maintenance reports accounting Express and Priority and regular parcels and letters.

·               Also responsible for weekly time keeping and reporting for disbursements of payroll checks/Maintain an accurate count of monies secured by PostMaster.

TONJA KENTLE GILBERT cont.

Federal Reserve Bank of Kansas City,  Bonds Clerk,  Oct 03 – Apr 04

·               Duties included processing bonds through automation system which involved data processing from applications to actual bonds.

·               Communicated with peers and supervisor ways to cut down on time consumption, by giving quick keyboard shortcuts.

SPRINTSoftware Engineer II, Jan. 2002 – Mar. 2003

·               Supported and participated in 2002 projects in support of LTD client initiatives such as:   SeNNFroGB( *), by completing development testing through NRS(National Reporting System)application as passed by the ARBS application. LCUG Reporting, influentially completed tasks such as creating, updating, and deleting components per testing requirements.  Diamond Loyalty Program, responsible in facilitating meetings, writing design statements, coding, testing (development and system) and implementation of project.

·               Responsible for successfully  completing the retirement of TOS(Trouble Order System)/Performed many maintenance changes such as adding stored procedures in order to continue with testing in the class of Service project.

·               Completed problems that arose from the retirement of TOS to NRS, which were recorded nationally on a NRS Issues Log.

·               Designed statements for upgrades, renovations, and deletions for the Trouble Order System(TOS), National Reporting System(NRS) and Enhanced Nine Eleven Systems(ENE).

·               Developed COBOL Code and Crystal Reports for error processing and other requirements as given/ Manage systems support for daily fulfillment of Sprint Local Telecom applications.

·               Delivered projects with cost and schedule variance within +10% /5% of the final project baseline/ Met and exceeded key service levels (availability, response time, and installation commitments) as requested by the client organization.

Software Engineer I & II, Jan. 1997 - Jan. 2002

·               Designed, wrote, developed, and implemented programs using COBOL for local telecom division at Sprint

·               Provided on call (via pager) production support/ Developed & implemented software solutions of moderated technology & business complexity based  on detailed specifications.

·               Developed acceptance test cases, system tests plans, and performed unit test cases.

·                Designed and implemented changes to library code that provides Trouble Order System /National Reporting System (TOS/NRS) analysts and others users ease of locating cleared trouble reports, and providing weekly and monthly reports through online query functions.

Marketing Representative, 1995-1997

·               Successfully marketed long distance products through corporate partnership with companies in varied industries by using goal oriented objectives.

·               Led team in communicating product knowledge. Systems experience and knowledge aided in excelling in the environment/ Exceeded 150% of sales quota in monthly, targets through concise listening skills and closing technique.

EDUCATIONBS Computer Science University of Arkansas at Pine Bluff, Pine Bluff, AR